Order Booking

Overview

A customer can book a ride using the Organization's Customer mobile app.

Consideration for support of Scheduled Ride

When a Ride Order is confirmed, the driver selection process can be done in two ways - Manual or Automatic.

When order is confirmed, a notification will be sent to an active Admin
Admin selects a nearby driver from the available ones in the area
When selecting a driver, a notification will be sent to the driver
- If the driver accepts, the order can be continued
- If the driver rejects, the Admin needs to select a new driver and try again

Any active Driver within a certain radius from the Pick Up location of the ride will be searched
All active drivers found will be sent a notification for the Ride
The first driver that accepts the ride will be selected
When a driver is selected, other notification will be cancelled
If no driver accepts, notifiy Organization's Admin and try again

Status	Description
Offline	Driver is offline
Active	Driver is online and waiting for Order
In Order	Driver is currently in the middle of a ride
Lost Connection	Driver lost connection with Server (to check up on Driver and reassign ride to another driver if there are any issues)

Status	Description
Accepted	Order is accepted and confirmed
Driver Assigned	A Driver has been assigned for the Order
Ride Enroute	The driver has currently enroute to the pick up location
Ride Started	Customer has been picked up and ride is started
Ride Ended	Destination reached and ride has been completed
Ride Cancelled	Ride has been cancelled

Payment can be implemented in two ways:

Mode	Description
Offline	Payment is done completely offline, where the customer pays the driver directly
Online	Payment is done from the Customer application